Key features of Magento Commerce
Order management and customer service
- View, edit, create, and complete orders or invoices from the admin panel.
- Create multiple invoices, shipments, and credit memos per order to enable split fulfillment.
- Print invoices, packing slips, and shipping labels.
- Create custom order status labels to track progress.
- Use Return Merchandise Authorization (RMA) management for efficient processing of returns.
- Issue store credits and store credit refund orders.
- Allow customer service representatives to create orders and customer accounts.
- Enable customer service to update products, prices, and coupons in customer shopping carts and wish lists.
- Send email notifications and RSS feeds with order status.
- Create customizable emails for account updates, password resets, and more.
- Build customer relationships by creating newsletters and monitoring their distribution.
- Communicate with customers through a «Contact Us» form.
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